FileScan (hereinafter referred to as "the Service") respects user privacy and is committed to protecting personal information. This policy sets out how information is handled in connection with the Service.
1. Operator Information
- Service name
- FileScan
- Service URL
- https://scan.frees.jp
- Operator contact
- [email protected]
2. Information We Collect
The Service collects the following information to the extent necessary to provide its features.
2.1 Files Uploaded by Users
To provide the virus scanning feature, files uploaded by users are processed temporarily on our server.
- Files are processed only in server memory (RAM) and are not written to disk.
- Once a scan is complete, the file data in memory is discarded.
- The contents of files themselves are not stored in any log.
2.2 File Metadata and Scan Results
In connection with scan processing, the following information is collected and used. This information may be recorded for the purposes of operational monitoring and the display of statistics.
- File name
- File size
- MIME type
- Time taken to scan
- Scan timestamp
- Whether a virus was detected and the name of any detected threat
2.3 Cookies
The Service uses the following cookies to improve the user experience.
| Cookie name | Purpose | Expiration |
|---|---|---|
locale | Stores the display language (Japanese / English) | 1 year |
In addition, the third-party services described below (Google Analytics, Google AdSense) may use their own cookies.
2.4 Access Logs
For server operation purposes, information such as IP addresses, user agents, referrers, and access timestamps may be recorded in access logs. This information is used to prevent abuse and maintain stable operation.
3. Purpose of Use
Information collected is used solely for the following purposes.
- Providing the virus and malware scanning feature
- Returning scan results to users
- Stable operation of the Service and prevention of abuse
- Aggregating detected threats and displaying the "Threat Detection Ranking" and "Scan Statistics"
- Improving the quality of the Service and analyzing usage
4. Retention Period
| Information | Storage location | Retention period |
|---|---|---|
| Uploaded file contents | Server memory | Discarded upon scan completion (no persistent storage) |
| Detection counts per threat name (aggregated) | Data store | Retained continuously for statistical display |
| Total scan and infection counts (aggregated) | Data store | Retained continuously for statistical display |
| Operational monitoring logs (including metadata such as file names) | Operator's logging infrastructure | As long as required for operations |
| Access logs | Server | As long as required for normal operations |
Information stored as aggregated values is retained in a form that does not allow identification of specific users or specific files.
5. Disclosure to Third Parties
The Service does not provide collected information to third parties.
6. Use of Third-Party Services
The Service uses the following third-party services to provide and operate its features. These services handle information in accordance with their respective privacy policies.
6.1 Google Analytics
The Service uses Google Analytics, provided by Google LLC, to analyze usage of the Service. Google Analytics uses cookies to collect access information about users; this information is collected anonymously and does not identify individuals.
You can disable data collection by Google Analytics using a browser add-on or similar.
6.2 Google AdSense
The Service may use Google AdSense, an advertising service provided by Google LLC. Third-party vendors, including Google, may use cookies to serve ads based on a user's prior visits to the Service or other websites.
6.3 ClamAV
The Service uses ClamAV, an open-source antivirus engine, internally on the server as its virus scanning engine. All scan processing is performed within the Service's own server, and files are not sent to any external ClamAV service.
7. Security
The Service takes the following measures to prevent leakage, loss, or damage of collected information and to otherwise ensure its safe management.
- Uploaded files are processed only in memory and are not persisted to disk
- Communication is encrypted via HTTPS
- Access to servers is restricted and access logs are monitored
- Information sent to third-party services is kept to the minimum necessary
8. User Rights
Users may request disclosure, correction, suspension of use, or deletion of their personal information held by the Service. However, the Service does not, as a rule, store file contents themselves; the information held is limited to aggregated values and operational logs. For inquiries, please contact us via the address listed in "11. Contact".
9. Prohibited Acts
When using the Service, users must not engage in any of the following acts.
- Uploading files that violate laws or public order and morals
- Uploading files that infringe the personal information, confidential information, or intellectual property rights of third parties
- Intentionally distributing malware through the Service
- Placing excessive load on the Service's servers or network
For highly confidential files or files containing personal information, users are responsible for deciding how to handle them.
10. Changes to the Privacy Policy
The Service may revise this policy as necessary. The revised privacy policy will take effect from the time it is posted on this page.
11. Contact
For inquiries regarding this policy or the handling of personal information, please contact us at the following address.
Email: [email protected]
Revision History
| Date | Description |
|---|---|
| May 2, 2026 | Initial version |